Our customer service team follows the principle of “meeting customer needs” by providing full life-cycle services, including installation, commissioning, maintenance, and technical upgrades of ozone generator systems. We also offer professional maintenance and modernization services for generators of various brands to ensure comprehensive customer support.
Our team operates 24/7, 365 days a year, ensuring fast service with a “2-hour rapid response, 24-hour on-site arrival.”
Free warranty service as stipulated in the contract, including installation, regular inspection, and fault maintenance.
Professional support tailored to individual customer needs under a special fee agreement, depending on warranty status and location.
A digital profile is created for each sold device, recording contract details, technical parameters, usage status, and maintenance history.
Our service center operates 24/7, with response times typically within 24–48 hours.
We provide in-depth information on equipment usage and help resolve related issues.
Competitive pricing and high-quality components for various ozone generator models.
Customized cleaning schedules and methods to ensure safe and efficient equipment operation.
Tailored services according to customer needs, including professional consultations and after-sales support.